Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unused, with any tags included, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us at northpaw26@gmail.com.

Please note that returns must be approved before being sent back. We will provide the return address and return instructions after your return request is approved.

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

You can always contact us for any return questions at northpaw26@gmail.com.

Damages and issues

Please inspect your order when it arrives and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and help make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, including custom products, special orders, personalized items, opened or used personal care items, and items that are not in their original condition.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to get the item you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund was approved.

If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please remember that your bank or credit card company may take additional time to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at northpaw26@gmail.com.