Terms of service
OVERVIEW
Welcome to Northpaw. The terms “we”, “us” and “our” refer to Northpaw. Northpaw operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience.
Northpaw is powered by Shopify, which enables us to provide our online store and checkout services.
These Terms of Service, together with any policies referenced on our website, describe your rights and responsibilities when you use our website or purchase from our store.
By visiting, interacting with, or using our website, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our website.
SECTION 1 - ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your province, state, or country of residence, or that you have given us your consent to allow any of your minor dependents to use this website.
To use our website or purchase products, you may be asked to provide certain information, such as your name, email address, billing information, payment information, and shipping information. You agree that all information you provide is accurate, current, and complete.
You are responsible for maintaining the security of your account credentials and for all activity under your account.
SECTION 2 - OUR PRODUCTS
We make every effort to display our products as accurately as possible. However, product colors, sizing, packaging, and appearance may vary slightly due to screen settings, supplier updates, or product availability.
Product descriptions, prices, images, and availability are subject to change at any time without notice. We reserve the right to discontinue any product at any time.
Northpaw sells pet essentials for general household use. Our products are not veterinary products and are not intended to diagnose, treat, cure, or prevent any medical condition. Always supervise pets when using new products and discontinue use if the product becomes damaged.
SECTION 3 - ORDERS
When you place an order, you are making an offer to purchase. Northpaw reserves the right to accept or decline your order for any reason.
Your order is not accepted until payment has been processed and an order confirmation has been issued.
Please review your order carefully before submitting it. We may not be able to accommodate changes or cancellations after an order has been processed.
If we need to cancel or change an order, we will attempt to contact you using the email address, billing address, or phone number provided at checkout.
Your purchases are subject to our Return and Refund Policy.
SECTION 4 - PRICES AND BILLING
All prices are shown in Canadian dollars unless otherwise stated.
Prices, discounts, promotions, and product availability are subject to change without notice. The price charged for a product will be the price shown at the time your order is placed.
Unless otherwise stated, prices do not include applicable taxes, shipping charges, customs duties, or other fees that may apply.
You agree to provide current, complete, and accurate billing and payment information for all purchases made through our store.
SECTION 5 - SHIPPING AND DELIVERY
We currently focus on shipping to customers in Canada.
Shipping times shown on our website are estimates only and are not guaranteed. Delivery times may vary due to supplier processing, carrier delays, weather, customs processing, high order volume, or other events outside our control.
Once an order has been processed and shipped, we are not responsible for delays caused by shipping carriers or third-party fulfillment partners.
Please make sure your shipping address is correct before placing your order. We are not responsible for orders delivered to an incorrect address provided by the customer.
SECTION 6 - RETURNS AND REFUNDS
Returns and refunds are handled according to our Return and Refund Policy.
To request a return, contact us at northpaw26@gmail.com before sending any item back. Items sent back without prior approval may not be accepted.
SECTION 7 - INTELLECTUAL PROPERTY
All content on this website, including text, graphics, logos, images, product names, website design, and branding, is owned by or licensed to Northpaw unless otherwise stated.
You may not copy, reproduce, distribute, modify, or use any content from our website without our prior written permission.
SECTION 8 - THIRD-PARTY SERVICES AND LINKS
Our website may contain links to third-party websites, apps, payment providers, or services. We are not responsible for the content, policies, or practices of third-party websites or services.
Shopify and other third-party providers may process information necessary to operate our store, process payments, fulfill orders, and provide customer service.
SECTION 9 - RELATIONSHIP WITH SHOPIFY
Northpaw is powered by Shopify, which enables us to provide our online store and checkout services. However, any purchases made through our store are made directly with Northpaw.
By using our website, you acknowledge that Shopify is not responsible for any aspect of sales between you and Northpaw, including any injury, damage, loss, or dispute related to products purchased from our store.
SECTION 10 - PRIVACY
Your personal information is handled according to our Privacy Policy.
By using our website, you acknowledge that personal information may be collected and processed by Northpaw, Shopify, payment providers, fulfillment partners, shipping carriers, and other service providers as needed to operate the store and complete your order.
SECTION 11 - REVIEWS, COMMENTS, AND FEEDBACK
If you submit reviews, comments, feedback, photos, suggestions, or other content to us, you grant Northpaw permission to use, reproduce, edit, publish, and display that content for business, marketing, and customer service purposes.
You agree that any feedback or content you submit will not violate the rights of any third party and will not contain unlawful, abusive, misleading, or harmful material.
We reserve the right to remove or edit any submitted content at our discretion.
SECTION 12 - ERRORS, INACCURACIES, AND OMISSIONS
Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, shipping times, availability, or other details.
We reserve the right to correct errors, update information, or cancel orders if any information is inaccurate, including after an order has been submitted.
SECTION 13 - PROHIBITED USES
You may not use our website or services for any unlawful purpose.
You agree not to:
Use the website to violate any laws or regulations;
Infringe on our intellectual property or the rights of others;
Submit false or misleading information;
Upload viruses, malware, or harmful code;
Attempt to interfere with the security or functionality of the website;
Scrape, copy, or exploit website content without permission;
Use the website for spam, fraud, harassment, or abusive activity.
We reserve the right to restrict or terminate access to our website if we believe these Terms have been violated.
SECTION 14 - DISCLAIMER OF WARRANTIES
Our website and products are provided on an “as is” and “as available” basis.
We do not guarantee that our website will be uninterrupted, secure, error-free, or always available.
To the fullest extent permitted by law, Northpaw disclaims all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, durability, and non-infringement.
SECTION 15 - LIMITATION OF LIABILITY
To the fullest extent permitted by law, Northpaw shall not be liable for any direct, indirect, incidental, punitive, special, or consequential damages arising from your use of our website, your purchase or use of our products, shipping delays, product misuse, or any other claim related to our services.
This limitation applies whether the claim is based in contract, negligence, strict liability, or otherwise.
SECTION 16 - INDEMNIFICATION
You agree to indemnify and hold harmless Northpaw, Shopify, and our service providers, partners, employees, contractors, and affiliates from any claim or demand arising from your breach of these Terms, your misuse of our website, your violation of any law, or your violation of the rights of a third party.
SECTION 17 - SEVERABILITY
If any part of these Terms of Service is found to be unlawful, void, or unenforceable, that part will be enforced to the fullest extent permitted by law, and the remaining sections will remain valid and enforceable.
SECTION 18 - WAIVER AND ENTIRE AGREEMENT
Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.
These Terms of Service, together with our posted policies, represent the entire agreement between you and Northpaw regarding your use of our website and services.
SECTION 19 - CHANGES TO TERMS OF SERVICE
We reserve the right to update, change, or replace any part of these Terms of Service at any time by posting updates to our website.
Your continued use of the website after changes are posted means you accept those changes.
SECTION 20 - CONTACT INFORMATION
Questions about these Terms of Service should be sent to us at:
Northpaw
Email: northpaw26@gmail.com
Website: mynorthpaw.store